The Essential Laws of Tips Explained
The golden rule of the user The Escape Artist is responding to each and every one of them. A response to a user review is the content. The kind of content that your key audience, mostly millennials want to read.
The “LIT” review. LIT is a term used by millennials to refer to something being exciting, cool or spectacular. This type of review is a glowing one. This makes someone want to sit in front of the computer and simply look at the 5 star rating and absorb the good vibes. A few people will just leave it at that. People think there is no reason to reply back to a positive review. You need to appreciate the effort and time your client puts into writing the review.
Acknowledge the review of the customer and let them know you received the review and cannot wait to hear from them soon. Writing a good response is also important just like responding to the negative user reviews. Responding to a positive review is also important just like responding to the negative ones. Just like it is important to respond to the negative reviews, it is also important to respond to the positive ones. Never give into the temptation of writing a canned response.
Legitimate complaint. Of course bad things happen all the time. The worst thing one can do is to try and justify the mistake, make excuses or just ignore the problem. Honesty is one of the best polices and apologizing does not hurt either.
The need to write back an equally searing rebuttal can be very high with a searing review. You will not accomplish anything with this. You risk chasing the customer away and they may even reduce their 2- start to 1-star.
The volcanic eruption. These are the types of reviews which you need to be extra careful with. The first reaction you will have is to defend yourself, this is very normal. This is why you do not have to respond to this type of review immediately. Give yourself time to cool down instead of blasting a defensive response right back.
The reviewer throwing shade. This is a cheap means of criticizing ones competition or an opponent. These sneak attacks will aim at sabotaging ones business reputation by pretending to a dissatisfied customer. It is an extremely competitive world in the online arena and no one will want to always play fair.
Avoiding negative reviews on your online firm should be viewed as an offensive strategy and not a defensive strategy. Often times, negative reviews can be avoided simply by being aware of what is going on when your customer visits.
One study shows that the way employees interacts with customers is one of the major causes of negative reviews. Over 57% of customers say the employee treatment is the reason why they gave negative reviews.
It is you responsibility to make sure you hire staff who are professionals, enthusiastic and knowledgeable as a business owner.